SIBT POLICIES, RULES AND PROCEDURES

	We welcome your contact if you need clarification on any of the below policies & procedures. We are here to help and want you to have the best possible learning experience.
	Privacy Policy LakeSpa Wellness Centres (LakeSpa) and the School of Integrated Body Therapy (SIBT) are committed to protecting and respecting your privacy. What information does LakeSpa and/or SIBT gather about its customers Customer information is gathered via various methods and can include: - Forms filled out on our website, for example, Enrolment Form, Clinic booking form, Clinic Voucher form, general enquiry form, join our mailing list form. - Enquiries via email – information may include email address and other information provided in the enquiry. - Client appointment bookings – appointment times/dates/therapies and contact details. - Clinic appointment bookings - appointment times/dates/therapies and contact details. - Phone calls enquiring about courses – SIBT collects contact details and other information as required so we can send course information and follow up on your enquiry. How does LakeSpa and/or SIBT use your personal information LakeSpa and/or SIBT use the information it has about its customer to: - Fulfil requests for products and services as requested by the customer. - Develop internal marketing programs and initiatives. - Plan future courses. Will LakeSpa and/or SIBT disclose any of your personal information? LakeSpa and/or SIBT will not disclose any information about its clients or prospective clients to any third party without consent. Will LakeSpa and/or SIBT use your information for direct mailings? From time to time LakeSpa and/or SIBT will email its customers with information about courses, therapies, special offers, activities, new products/services, etc. that may be of interest or relevant to your enquiry. How can you unsubscribe or correct or revise your information To change your details simply email admin@massageschool.com.au with your new details. To unsubscribe from receiving marketing materials either email admin@massageschool.com.au or click on “unsubscribe” which is located on the bottom of every marketing email.If you have any further questions regarding your privacy and the privacy policy of LakeSpa and SIBT please contact us or email admin@massageschool.com.au
	Enrolment Procedures At the rear of the school’s booklet and on SIBT website is an Application for Enrolment form. All students desiring to participate in courses must complete an application form for each individual course. Students should nominate their chosen method of payment, and include a cheque, cash or credit card details and should read the Rules and General Conditions prior to signing the enrolment application form. The school is unable to guarantee a position in a class unless an enrolment form and course fees or deposit has been received. As the school does not confirm receipt of money and enrolment forms, students are encouraged to phone the school for confirmation of their place in the course. It is school policy to only contact students should a course have exceeded its participation number or should there be inadequate enrolments for the course to commence.
	Course Fees Course fees will vary depending on the amount of time, ie. hours and days, in the actual program. Students are requested to look at the nominated courses and their individual class content. The School policy is to keep course fees at a fair and competitive level based on industry comparison. Fees may be subject to an annual increase. Students returning to the School after an authorised deferment will be required to pay any fee increase that may have occurred during their deferment.
	Recognition of Prior Learning (RPL) The School recognises the AQF qualifications and Statements of Attainments issued by any other Registered Training Organisation. Student requesting exemptions or RPL’s must complete an RPL Application Form and provide documentation and evidence to support their previous training including copies of certificates and details of examination results, academic transcripts, course content and hours of relevant subjects, for consideration by the School. When documentation is received that equates to the course or subjects where recognition is required the school will offer an exemption. Financial exemption does not apply when an RPL is granted.
	Attendance/Absenteeism Students are expected to arrive on time (preferably 15 mins before official starting time, allowing time to set up) and not to leave before class/seminar has finished unless prior arrangement / notification has been made with School. Time missed may be deducted from attendance requirements. Students are required to adhere to attendance requirements. Components are compulsory and must be attended prior to qualification. It is recommended that no classes or seminars be missed unless absolutely necessary. Students missing more than two consecutive classes are requested to notify their Class Administration person in advance when possible. eg if you are going on holidays. Practitioner Development Seminar is COMPULSORY. Attendance required prior to Cert IV being issued. If your scheduled seminar is missed, you will need to attend the next scheduled seminar. There are 2 offered annually only. Late arrivals - Late arrival times are recorded and monitored. Students are responsible to advise School in advance if they will be late on a regular basis.
	Student Clinic Students are obliged to attend all clinic dates they have booked, these dates cannot be changed unless for medical reasons in which case a medical certificate is required. Fees apply for non-attendance or if you arrive late to a booked/confirmed clinic. Prior to clinic students will be provided detailed information and Student Clinic Rules and Guidelines.
	Refunds Once a course, seminar, module or clinic has commenced all fees are due and owing to the School of Integrated Body Therapy, and no fees refundable unless in extenuating circumstances. The School cannot accept responsibility for general changes in personal circumstances/work which may occur after commencement of course. Students may apply for a refund in writing and may be granted a refund at specific exit points. Students are given the option to defer. The School enrolment fee is non-refundable.
	Deferments Deferment of the enrolled course may be allowed for a period of up to one year from the date of original course commencement. An administration fee will be charged. Requests for deferment must be received in writing stating the reasons for the request.
	Massage Equipment Students are required to bring massage equipment to all classes unless otherwise advised. This includes massage balm, spoon or spatula, small dish for balm, anti-bacterial wipes, towels, sheets, mat, soap, cup, plastic dish and massage table if you have one. Massage Oil of any kind is not to be used at classes, clinics, seminars, etc. Instead Massage Balm is to used and must be removed with spoon or similar and placed in lid as to not cross infect the balm. Balm must be stored in a cool place away from direct sunlight. It is recommended when possible, that trainees purchase a portable massage table. Trainees are advised that tables available through the School are of high quality and have a guarantee. There are cheaper tables available on the market that do not have high quality vinyl and the special lockable stays that the School tables are equipped with. All massage tables brought to class must have lockable stays for safety reasons.
	Product Orders A number of text books are recommended by the School and can be purchased through the School by completing a Product Order Form. Various products are also available such as massage tables, balm, etc. Once an order form has been submitted students are obligated to pay for the goods ordered. Payment must be received before products can be received and products must be picked up no later than 14 days after arrival at the office. Postage and handling may apply. Please contact the School for further information.
	Student Dress Code School T-shirts issued to students must be worn to all clinics. Extra T-shirts can be purchased from the School. E nsure your dress is appropriate for a Massage Therapist. ie. Black full length pants, no skirts or shorts, no exposed midrifts or bellies, no singlet tops/exposed shoulders/cleavages. Footwear must be covered and clean. Sandals are non-supportive and inappropriate. Please give serious consideration to your attire and be neat, tidy and clean and when necessary shower and use deodorant before coming to class or clinics. Trainees are assessed at the student clinic for their professional presentation.
	Course Material Students are provided with a School folder and a set of course notes at commencement of each course. Notes should be kept in plastic sleeves. A charge applies if extra copies of notes are required. Extra School folders are available and may be purchased.
	Suggested Practice It is suggested that students practice amongst fellow students. This will be an advantage for the Supervised Student Clinic.
	Appeals re Assessment Result Students not satisfied with their assessment results are invited to write to the School stating their reasons. Their request will then be assessed by the School who may arrange appropriate action. The student may be invited to attend a meeting to discuss their assessment and to consider options.
	Assignment Procedures Assignments are compulsory and should be handed in on time to the Class Admin person who will register as completed on the roll. Typed assignments are preferred and no emailed or faxed assignments will be accepted. Students should copy all assignments before submitting. Late assignments may not be considered for marking or may incur a fee. Students who have not provided sufficient information in their assignment or have not met the standard of presentation may be requested to re-submit it.
	Exams/Post Exams/Exam Results Students will be required to sit for an exam at the completion of their classes. Exams will be held at central locations and date options will be provided on the Course Diary Date Sheet provided in course notes. Alternatively the exam can be done at head office on a Friday morning at 9am (bookings must be made by contacting the office) or externally supervised by a J.P. A Post Exam, if required, may be taken by students within 2 weeks of their original exam date. Prior arrangements in writing will have to be made to re-sit the exam at the School’s administration office. An administration fee will be charged on any examination being taken outside of the scheduled times and venues including post exams. Exam results can be obtained by phoning the School approximately 1 week following the exam, or at a time specified by the Exam Supervisor. Final course assessment results will be available approximately 1 month after the course is completed. Results are confidential and marks will only be given out directly to each student.
	Access and Equity The School adheres to the provisions of State and Federal Anti-discrimination Acts and all training programs are open to any person meeting entry requirements regardless of race, age, sex, colour, ethnic origin, differing abilities, sexuality, creed or marital status. The Schools training venues, facilities and equipment promote full participation in the course by members of equity groups. Most training venues have wheelchair access.
	Access to Student Records Students may have access to their records of participation and progress at any time during or after the course. Information is kept confidential and no personal information disclosed to third parties, unless prescribed by law. Requests for information must be in writing to the Office Manager. Student records are kept for 30 years.
	Student Support Students needing extra support for any reason are invited to contact the School so arrangements for extra support can be made.
	Student Grievance Procedure Students who have a complaint or grievance regarding any part of their training must apply to the School in writing to the Office Manager stating the situation and their needs. All grievances will be handled fair and equitably and the option of mediation will be made available if deemed necessary. Each complaint or grievance outcome is to be recorded in writing.
	Discrepancies In regard to class attendance, fees payable, etc. must be sent to the School in writing giving details of what is disputed. All letters will be given attention and replied to in writing.
	Appeals Students who are not satisfied with the complaint or grievance outcome are invited to contact the School in writing to the Office Manager stating the reasons for their concern. Each appellant will have the opportunity to formally present his or her case to a mutually agreeable independent person. A written statement of the appeal outcome, including reasons for the decision, will be provided to the appellant.
	Occupational Health & Safety The School abides by OH&S requirements and has procedures in place to ensure standards are met in this area. Any accident/incident at any class, seminar or clinic must be reported to the class teacher or clinic supervisor. A written report will be obtained from those involved. The OH&S Act and other Acts are available in the School Library.
	Requirement for Award of Qualifications To quality for accreditation, a student must be able to fulfil the following obligations: - Demonstrate that academic/technical skills have been obtained to a satisfactory degree. - Demonstrate that he/she will be a suitable member of the profession, through behaviour/attitude. - Satisfy all academic, attendance, financial and clinical obligations to the School.
	Course Requirements The School reserves the right to vary course requirements at any time as deemed necessary.
	Certificates/Diplomas One Certificate or Diploma only is included in the cost of each accreditation. Student must apply for their Certificate/Diploma by completing the Application Form provided in course notes or download here. An Administration Fee will be charged for printing of replacement Certificates and Diplomas. These fees need to be paid in full at the time of ordering. Orders for duplicate copies must be received in writing clearly stating how you would like your name to appear.
	Change of Address Students changing addresses & phone numbers, whether participating in a school program or not, are requested to advise the school in writing to ensure relevant information is posted to your current address. See the Admin person for a Change of Address form or download here if currently attending a class, or email details directly to school. Please also advise by email if you have changed your email address.
	School Library The library is a non-lending library, however students are welcome to access books and information at the school premises. Students must make an appointment and space will be allocated depending on availability. Students may use the internet as space permits.
	Lost Property Every endeavour is made to collect left property at various venues and when possible a class assistant is delegated to this task. Items not collected are stored at the school.